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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lugarcouture.com (the “Site”). This policy is in accordance with the South African Protection of Personal Information Act, 4 of 2013 (“POPIA” or “the Act”).

1. Responsible Party and Information Officer

Lugar Couture is the responsible party for the processing of your personal information. We are committed to protecting your privacy and ensuring your personal information is used appropriately, transparently, and securely.

The designated Information Officer for Lugar Couture is:

Name: Lloyd Buthelezi

Email: Lloydbuthelezi@yahoo.com

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site, we collect the following personal information from you:

  • Name
  • Email address
  • Shipping address
  • Payment details

We refer to this information as “Order Information.”

3. How We Use Your Personal Information

We use the Order Information that we collect primarily to fulfill any orders placed through the Site. This includes:

  • Processing your payment details
  • Arranging for shipping
  • Providing you with order confirmations and invoices

We use the Device Information we collect to help us track website usage and to optimize the Site (for example, by generating analytics about how our customers browse and interact with the Site). This helps us improve our product offerings and overall user experience.

4. Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above.

  • Shipping Companies: We share your shipping address with shipping companies to enable them to deliver your order to you.
  • Payment Processors: Your payment details are securely shared with payment processing services to process your payments and complete your purchase.
  • Google Analytics: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/.

We do not share your personal information with third parties for marketing purposes.

5. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small data files that are stored on your device. We use them for the following purposes:

  • To remember the items you have placed in your shopping cart.
  • To track website usage and analytics, which helps us to improve the functionality of the Site.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of the Site and prevent you from making a purchase.

6. Security of Your Personal Information

We are committed to protecting the security of your personal information. We have implemented reasonable technical and organisational measures to protect your personal information from loss, misuse, or unauthorised alteration, destruction, or access.

7. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA in relation to your personal information:

  • The right to access your information: You have the right to request a copy of the personal information we hold about you.
  • The right to have your information corrected: You have the right to request that we correct any personal information that is inaccurate or incomplete.
  • The right to object to processing: You have the right to object to our processing of your personal information in certain circumstances.
  • The right to have your information deleted: You have the right to request the deletion of your personal information.

If you wish to exercise any of these rights, please contact our Information Officer, Lloyd Buthelezi, at Lloydbuthelezi@yahoo.com.

8. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on the Site.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at Lloydbuthelezi@yahoo.com.